call DSS social worker

 

social Worker

4-11-2024

Chat with case worker

My EBT balance Hacked and report to DSS

Crisis Ministery

 

Hi

4-8-2024

Water disconnected About 9:00 am
I visited the Crisis Ministry last week.

3-29-24
Requested to pay my Duke Energy and city of charlotte (water Bill)
About 9:00 am city of charlotte disconnected water
The crisis Ministry declined the utility bill on 3-29-2024.
3-29-24 crisis employees reported they are out of funds.
visit again using the same application.
selected box visiting for utility water and electric.
4-4-2024 visit crisis
The crisis didn't pay my water bill.
infect today it is disconnected on 04-08-2024.
Requesting to start back water.
working temporary job

The document was presented at time 1 days working in a week depending on day-to-day call hours work.

Daphne S

Hi, I'm Daphne. I'll be your guide today for government information. One moment, please, while I review your message.

9:52:13 AM

One moment, please.

9:52:22 AM

Could you provide me more context on what information you may need, please?

9:52:43 AM

M

4-8-2024

Water disconnected About 9:00 am
I visited the Crisis Ministry last week.

3-29-24
Requested to pay my Duke Energy and city of charlotte (water Bill)
About 9:00 am city of charlotte disconnected water
The crisis Ministry declined the utility bill on 3-29-2024.
3-29-24 crisis employees reported they are out of funds.
visit again using the same application.
selected box visiting for utility water and electric.
4-4-2024 visit crisis
The crisis didn't pay my water bill.
infect today it is disconnected on 04-08-2024.
Requesting to start back water.
working temporary job

The document was presented at time 1 days working in a week depending on day-to-day call hours work.

The document was presented at time 1 days working in a week depending on day-to-day call hours work.

9:54:22 AM

Daphne S

Do you have a government-related question I can help you with? If not, I’ll have to disconnect this chat session so that I can help other people with their questions.

9:54:37 AM

Me

crisis assitance help

9:55:02 AM

Daphne S

I'm sorry to hear that. Are you looking for any government benefits?

9:56:02 AM

Me

Charlotte North Carolina (they out of fund?) paying water bil

9:56:21 AM

utility

9:56:26 AM

water disconnected last visit at crisis on 4-4-2024.

9:57:08 AM

Daphne S

I understand that you are looking for assistance to pay your water bill, is that correct?

9:57:15 AM

Me

right

9:58:20 AM

Daphne S

Thank you. What is the name of the water bill assistance program that you were enrolled in?

9:58:54 AM

Me

water disconnected today ET about 9:00 am on 4-8-2024.

9:58:57 AM

Crisis Ministry Mecklenburg County NC

9:59:27 AM

Daphne S

Thank you. I will look for information. One moment, please.

9:59:57 AM

I am still looking for information, thank you.

10:00:58 AM

Me

3-29-2024 they were reporting me they are out of fund so they ca not paying any bills.

10:01:28 AM

Daphne S

On our USA.Gov website, we offer information about the benefit finder tool on the following link: https://www.usa.gov/benefit-finder

The page states: “Answer a few questions and get a personalized list with potential benefits. Learn about each benefit’s eligibility and where to apply. These benefits could help you pay for food, housing, utilities, health insurance, and other necessities.”

10:01:53 AM

Me

are you seriously tryng to helping me?

10:03:22 AM

Daphne S

One moment, while I read your message.

10:03:34 AM

The benefit finder tool will ask you a couple of questions, and it may assist in finding government programs that can pay for your utilities. Please review the information sent. I hope you find this information helpful. Do you have any other questions?

10:04:30 AM

Me

Harassment going on by crisis ministry by Mecklenburg County NC State

10:05:13 AM

Daphne S

I'm sorry to hear that. Have you filed a report with the agency about the issue?

10:05:34 AM

Me

they are (crisis Ministry) discriminating with race age and nationality.

10:06:17 AM

Daphne S

Do you need to file a complaint against the company?

10:06:33 AM

It has been a while since your last response, so I want to make sure you had a chance to review the previous message. Are you still there?

10:08:15 AM

Me

yes

10:08:23 AM

Daphne S

Do you need to file a complaint against the company?

10:08:40 AM

Me

I like to file complaint.

10:08:43 AM

Daphne S

Thank you. Is the company located in Charlotte, North Carolina?

10:09:28 AM

Me

i Been their.

10:09:41 AM

last week i was visited.

10:09:50 AM

are you live person?

10:10:16 AM

Daphne S

I will look for information on how to file a complaint. One moment, please.

10:10:28 AM

Yes, you are chatting with a live USAGov agent!

10:10:50 AM

I am still looking for information, thank you.

10:12:07 AM

Me

ok

10:13:04 AM

Daphne S

On the North Carolina Attorney General website, they offer information about how to file a consumer complaint. Here is the link: https://ncdoj.gov/file-a-complaint/

Please review the information shown on the page to file an online complaint.

10:13:40 AM

Me

I visited to crisis Ministry last week.
Requested to paying my Duke Energy and city of charlotte (water Bill)
About 9:00 am city of charlotte disconnected water
crisis Ministry decline utility bill on 3-29-2024.
3-29-24 crisis employee reported they are out of fund.
visit again using same application!
selected box visiting for utility water and electric.
4-4-2024 visit crisis
crisis wasn't paid my water bill.
infect today it is disconnected on 04-08-2024.
Requesting to start back water.
working temporary job
document was presented at time 1 days working in week depend on day-to-day call hours work.

10:14:50 AM

i got a link

10:15:01 AM

Daphne S

One moment, while I read your message.

10:15:16 AM

Me

Thank you i hope if someone can help me?

10:15:22 AM

Department Of Social service

 visited social service on 3-27-2024. 

they decline and say they do not have any fund.

visit crisis ministry on 3-28-2024!

Crisis calling me same day and they also reported they do not have any fund

water disconnected on 4-8-2024

personally visited at DSS after finish night shift 6:30 am and door open 8:00 am

4-9-2024

interviews done.

using computer Lab and send email to caseworker, she needs some document related to utility bills.

send email to case worker.

melissa.woods@meckelenburgcountync.gov

Utility, Bills

 Visited crisis ministry 

I getting discrimination by staffing agency

I couldn't get more hours

I working 3-25-24 

I'm orientation I show all black people for orientation and only 1 White

New black people hired

When new people are hire then they will control the hour's 

They stealing my hours