Duke Energy

 Duke Energy

call DSS social worker

 

social Worker

4-11-2024

Chat with case worker

My EBT balance Hacked and report to DSS

Crisis Ministery

 

Hi

4-8-2024

Water disconnected About 9:00 am
I visited the Crisis Ministry last week.

3-29-24
Requested to pay my Duke Energy and city of charlotte (water Bill)
About 9:00 am city of charlotte disconnected water
The crisis Ministry declined the utility bill on 3-29-2024.
3-29-24 crisis employees reported they are out of funds.
visit again using the same application.
selected box visiting for utility water and electric.
4-4-2024 visit crisis
The crisis didn't pay my water bill.
infect today it is disconnected on 04-08-2024.
Requesting to start back water.
working temporary job

The document was presented at time 1 days working in a week depending on day-to-day call hours work.

Daphne S

Hi, I'm Daphne. I'll be your guide today for government information. One moment, please, while I review your message.

9:52:13 AM

One moment, please.

9:52:22 AM

Could you provide me more context on what information you may need, please?

9:52:43 AM

M

4-8-2024

Water disconnected About 9:00 am
I visited the Crisis Ministry last week.

3-29-24
Requested to pay my Duke Energy and city of charlotte (water Bill)
About 9:00 am city of charlotte disconnected water
The crisis Ministry declined the utility bill on 3-29-2024.
3-29-24 crisis employees reported they are out of funds.
visit again using the same application.
selected box visiting for utility water and electric.
4-4-2024 visit crisis
The crisis didn't pay my water bill.
infect today it is disconnected on 04-08-2024.
Requesting to start back water.
working temporary job

The document was presented at time 1 days working in a week depending on day-to-day call hours work.

The document was presented at time 1 days working in a week depending on day-to-day call hours work.

9:54:22 AM

Daphne S

Do you have a government-related question I can help you with? If not, I’ll have to disconnect this chat session so that I can help other people with their questions.

9:54:37 AM

Me

crisis assitance help

9:55:02 AM

Daphne S

I'm sorry to hear that. Are you looking for any government benefits?

9:56:02 AM

Me

Charlotte North Carolina (they out of fund?) paying water bil

9:56:21 AM

utility

9:56:26 AM

water disconnected last visit at crisis on 4-4-2024.

9:57:08 AM

Daphne S

I understand that you are looking for assistance to pay your water bill, is that correct?

9:57:15 AM

Me

right

9:58:20 AM

Daphne S

Thank you. What is the name of the water bill assistance program that you were enrolled in?

9:58:54 AM

Me

water disconnected today ET about 9:00 am on 4-8-2024.

9:58:57 AM

Crisis Ministry Mecklenburg County NC

9:59:27 AM

Daphne S

Thank you. I will look for information. One moment, please.

9:59:57 AM

I am still looking for information, thank you.

10:00:58 AM

Me

3-29-2024 they were reporting me they are out of fund so they ca not paying any bills.

10:01:28 AM

Daphne S

On our USA.Gov website, we offer information about the benefit finder tool on the following link: https://www.usa.gov/benefit-finder

The page states: “Answer a few questions and get a personalized list with potential benefits. Learn about each benefit’s eligibility and where to apply. These benefits could help you pay for food, housing, utilities, health insurance, and other necessities.”

10:01:53 AM

Me

are you seriously tryng to helping me?

10:03:22 AM

Daphne S

One moment, while I read your message.

10:03:34 AM

The benefit finder tool will ask you a couple of questions, and it may assist in finding government programs that can pay for your utilities. Please review the information sent. I hope you find this information helpful. Do you have any other questions?

10:04:30 AM

Me

Harassment going on by crisis ministry by Mecklenburg County NC State

10:05:13 AM

Daphne S

I'm sorry to hear that. Have you filed a report with the agency about the issue?

10:05:34 AM

Me

they are (crisis Ministry) discriminating with race age and nationality.

10:06:17 AM

Daphne S

Do you need to file a complaint against the company?

10:06:33 AM

It has been a while since your last response, so I want to make sure you had a chance to review the previous message. Are you still there?

10:08:15 AM

Me

yes

10:08:23 AM

Daphne S

Do you need to file a complaint against the company?

10:08:40 AM

Me

I like to file complaint.

10:08:43 AM

Daphne S

Thank you. Is the company located in Charlotte, North Carolina?

10:09:28 AM

Me

i Been their.

10:09:41 AM

last week i was visited.

10:09:50 AM

are you live person?

10:10:16 AM

Daphne S

I will look for information on how to file a complaint. One moment, please.

10:10:28 AM

Yes, you are chatting with a live USAGov agent!

10:10:50 AM

I am still looking for information, thank you.

10:12:07 AM

Me

ok

10:13:04 AM

Daphne S

On the North Carolina Attorney General website, they offer information about how to file a consumer complaint. Here is the link: https://ncdoj.gov/file-a-complaint/

Please review the information shown on the page to file an online complaint.

10:13:40 AM

Me

I visited to crisis Ministry last week.
Requested to paying my Duke Energy and city of charlotte (water Bill)
About 9:00 am city of charlotte disconnected water
crisis Ministry decline utility bill on 3-29-2024.
3-29-24 crisis employee reported they are out of fund.
visit again using same application!
selected box visiting for utility water and electric.
4-4-2024 visit crisis
crisis wasn't paid my water bill.
infect today it is disconnected on 04-08-2024.
Requesting to start back water.
working temporary job
document was presented at time 1 days working in week depend on day-to-day call hours work.

10:14:50 AM

i got a link

10:15:01 AM

Daphne S

One moment, while I read your message.

10:15:16 AM

Me

Thank you i hope if someone can help me?

10:15:22 AM

Department Of Social service

 visited social service on 3-27-2024. 

they decline and say they do not have any fund.

visit crisis ministry on 3-28-2024!

Crisis calling me same day and they also reported they do not have any fund

water disconnected on 4-8-2024

personally visited at DSS after finish night shift 6:30 am and door open 8:00 am

4-9-2024

interviews done.

using computer Lab and send email to caseworker, she needs some document related to utility bills.

send email to case worker.

melissa.woods@meckelenburgcountync.gov

Utility, Bills

 Visited crisis ministry 

I getting discrimination by staffing agency

I couldn't get more hours

I working 3-25-24 

I'm orientation I show all black people for orientation and only 1 White

New black people hired

When new people are hire then they will control the hour's 

They stealing my hours 

utility duke Energy

This is my personal use only
Fox leave this page please
Account Summary

 

1078844465

Account status as of 5/1/2017
Last Payment Received	$33.21
2/23/2017 - Thank you!
Amount Due $113.09 Pay
Bill Summary ending 4/27/2017	View
Previous Balance/Other Charges	$89.90
New Charges	$23.19
Last bill amount due 5/22/2017	$113.09

For more detailed information on your bill, please see the links under Billing & Payment.

Bill Highlights   10519 PICKEREL LN LINK: https://paynow7.speedpay.com/dukeenergy/cardpaymentconfirmation.asp https://ols-a.duke-energy.com/037/RmsAcctOlsEbill/dashboard?Mode=1&uniqueAccIdn=2076061323#